different teacher/tutor, different regional accent?

From the get go I found that I had very little problem following along with Claire while Paul, I had to repeat and repeat to get the right intonation or French with an English accent. Now I'm working on Survival Kit Pronunciation, I can't get any of the alphabets except "a" after many tries. Trust me, countless times I still get 0%. That bad! She doesn't sound like Claire; that I'm sure of. Does anyone have this problem (or just me) and if so any helpful tips to get the pronunciation just right? 

Interesting. Her accent (Julie) is also standard French, but I think Claire enunciates clearer and slower. Julie is one of the Platinum (level 3) tutors, so her speed is probably a wee bit fast for Level 1.

Anyway, this auto-rating feature wasn't available when I went through the modules, so I didn't run into this problem. However, I just tried the alphabet section, and yes, it's flaky. When it's a word, I usually get 100%, but when it's just phonetics, it seems to look for the closest possible word and substitutes what I said for that word, whether or not that word was even in the lexicon of the lesson.

Thanks again for your astute explanation. I agreed with your assessment but it didn't lessen my frustration not being able to move forward. Why would they put a level 3 tutor for Level 1 students?  I'm still stuck on a few random alphabets, 0% to 100% while the rest of them were 0% to 25% with a few at a whopping 50%, Yay!!

I had a couple of yrs of middle school (Form1 and 2) French education taught by nuns from Quebec. When I'm stuck with a certain word my first thought/excuse was the wrong tongue from early yrs. What you said made a lot of sense for my level. Back to très as an example, by itself I can hardly get through it without taking a break for my jaws but très bien is easy. 

I'm going to skip that lesson and move on instead of hurting my jaws and my self esteem, Haha.

Hi everyone, thank you for your comments, they are much appreciated.  Our sincere apologies for any inconvenience caused.  The French Alphabet should not be included in the voice recognition testing for this lesson.  Unfortunately we have found that the voice recognition software doesn't like single letters, so we are in the process of removing this feature from any instance in which the Alphabet is listed.  So please be assured, the issue is not with your pronunciation!  
I hope this helps.  Please don't hesitate to contact the Customer Support team if you have any further questions or feedback.