I lost all the points I've earned over the past year...What's going on??? :(
My rank has been reset to "German Learner"
Darren Poun
December 15, 2019
Liss-Rocket-Languages-Tutor
December 17, 2019
Hallo Darren Poun,
Thank you for getting in touch with us over this issue, and our apologies for the inconvenience. We are aware that there is a problem with the points being displayed and our tech team is currently working on a fix.
Rest assured that all of your points are safely stored in our database, and so they haven't been lost. Our tech team's fix should be completed within the next 24 hours, and once it's done, you should see your points and standing restored.
Once again, our apologies for the issue!
Best wishes,
Liss
Thank you for getting in touch with us over this issue, and our apologies for the inconvenience. We are aware that there is a problem with the points being displayed and our tech team is currently working on a fix.
Rest assured that all of your points are safely stored in our database, and so they haven't been lost. Our tech team's fix should be completed within the next 24 hours, and once it's done, you should see your points and standing restored.
Once again, our apologies for the issue!
Best wishes,
Liss