Rocket Languages Reviews

Find out what actual users have to say about our courses through their Rocket Languages reviews.

Average Rating

4.7

Rocket Languages review criteria

How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?
5095 Customer Reviews

5 Stars

78.7% (4012)

4 Stars

14.0% (715)

3 Stars

3.9% (201)

2 Stars

1.4% (73)

1 Star

1.8% (94)

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Thomas Casella

Thomas Casella

Coconut Creek , United States

Rocket Italian
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

Good morning,

I have recently purchased Rocket Italian and Have just started Module 1. It seems there is a glitch in the audio depiction software every time you are asked to repeat the numbers one, two, three.

Though this does not seem like a big deal, it is to me because it prevents me from getting 100% on the lesson. Being I found this so early on can I be expecting to see more glitches with future modules? Please advise on how to rectify this issue, I am dissatisfied with this product already in its early stages.

Thomas Attilio Casella

Response from Rocket Languages

Hi Thomas - Unfortunately, there was a bug in the system that affected this phrase. All fixed now!

10
Stephen Long

Stephen Long

Ireland

Rocket Italian
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

Waaaay too much garbage emails sent on a daily basis. Extremely annoying. Constant pestering to buy. Massively overpriced. Would not recommend.

Response from Rocket Languages

We're sorry you feel that way, Stephen. We completely understand that our course will not always suit the preferences of every individual learner, but we firmly believe that the price reflects the comprehensive content and various lesson types crafted by experts in the Italian language. We wish you all the best with your language learning!

0
David Fritz

David Fritz

United States

Rocket Spanish
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

Buggy on Ventura Safari, the most current MacOS and browser version.

Travelogue way too advanced and difficult to avoid.

Encountered user setup error that service and support quickly corrected.

So far greatly prefer Pimsleur and will likely invoke refund option.

Response from Rocket Languages

Hi David, thank you for your review and we apologize for the problems that you are having with the program. We generally recommend using Chrome as a browser as it has the more powerful technology that our voice recognition software requires. Regarding your other points, we have sent you an email about all this.

1
David R Miller

David R Miller

United States

Rocket Chinese
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

The app kept giving a pop up asking for a review and interrupting my study so here it is.

Response from Rocket Languages

Thank you for your review and for your feedback. We will pass this on to the development team for their consideration.

0
Anand Sampat

Anand Sampat

Palo Alto, CA , United States

Rocket Chinese
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

I cannot get the microphone to work in any way. On my phone the app skips and cannot capture my voice properly. ON desktop it doesn't even record always saying "Try again".

I demand a refund unless I can find a fix. I started using this program because I heard the program is very good. Little did I realize the app would be a huge POS.

Do not use this unless you want a terrible experience. Use a more established language learning application like Duolingo or Rosetta Stone.

Response from Rocket Languages

Hi Anand - Please send customer support more detail about your phone. I am sure that we can get to the bottom of the issue. And, if you are still unhappy after that, we have the 60 day money back guarantee that you can use.

28
Sheila Lee

Sheila Lee

Mount Pleasant Pa , United States

Rocket French
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

I would never recommend this course to anyone and I bet they don't let this be printed but I will find someway of getting a true review out there- I have tried for 6 days to contact customer service- No one is ever there- its 5 15 pacific standard time and they are to be available and no one is available- I leave email for 6 days- and get 2 stupid emails back that say the very same thing- update chrome and I already have updated chrome. They will not call me ----

Response from Rocket Languages

Hi Sheila - Sorry for the delayed response from customer support, we have tried contacting you a few times and it looks like we have managed to set up a time for a Skype call to look into your issues!

60
Jindrich Parik

Jindrich Parik

Czech Republic

Rocket French
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

Well, the course is OK, working with the microphone helps. I am very happy with it.

I am not happy and I have to say I am disappointed with the customer service.

I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come.
I need it urgently for my accountant.

I do not know what else I should do!

Response from Rocket Languages

Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!

30
Justine Malingrey

Justine Malingrey

Rocket German
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

My partner has RocketFrench, which is great and which he enjoys. I am a language teacher, so I help reinforce.
Now, I just bought RocketGerman -with the same hopes of the French version- and lasted 4 minutes of intro and am SHOCKED: I want to learn German, so why is Nik being such a bitch to Paul, saying his German accent is not as sexy as a French accent?! Why is she saying "especially if your daily job does not require a lot of brain power". Not to mention her horrid voice with unbearable high pitch. How am I supposed to learn with a condescending teacher? No thank you!
I want to talk to someone from customer service.

Response from Rocket Languages

Hi Justine - Yes, we have had some comment about Niks voice/attitude and it seems to be rather polarizing. To that end we have re-recorded Level 1 of Rocket German (Update: release date will be end of June 2020)

9
Riccardo Colombo

Riccardo Colombo

Italy

Rocket Russian
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

Good luck unsubscribing! Still paying for no reasons!

0
Ian Corker

Ian Corker

United Kingdom

Rocket Spanish
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

This started well, but the App was changes and now the microphone does not give any time to respond. Despite repeated requests to rectify the problem, nothing has changed. I am now forced to request my money back as the product is NOT fit for purpose.

Spend less time on trying to sell you products and more time on making them work!

Response from Rocket Languages

Hi Ian - There has been a new release of both the Android and iOS apps, so hopefully any issues you have had are now taken care of. If not, please contact customer support!

18