Rocket Languages Reviews
Find out what actual users have to say about our courses through their Rocket Languages reviews.
I am generally very happy with the spoken feedback and the quality of the instruction of Spanish.
Unfortunately often my mic fails to pick up my spoken answer correctly. I bought a special mic for my iPhone and I hope that the mic performance will improve.
However, I need to review and practice hard points such as writing with the correct accent marks. Doing the harder parts of lessons several times is helpful.
I am very pleased with being able to download lesson lectures. Then I can practice away from the computer. This is very helpful.
One problematic lesson:
In Module one of Rocket Spanish, there is one lesson that is poorly designed. Presently I am doing the alphabet. Why is there no spoken practice of the alphabet? Words are presented as a vocabulary list to be memorized. How useless. ! But there is no testing or practice of spelling which is the object of the lesson. This pointless presentation of the alphabet is unlike the quality of other lessons. I wish it could be redone.
Also, in this lesson it is argued that the alphabet is related to learning the correct pronunciation of Spanish.
Response from Rocket Languages
Hi Ellen - Thanks for the detailed review. As far as the alphabet not having voice recognition, this is because single letters do not work well with voice recognition. It always looks for a word or phrase, which would give mixed results. In saying that further down that page there are examples of each letter of the alphabet in use in common Spanish words.
The microphone on the trial program worked fine until I purchased the Spanish 1-3, then the microphone stopped working. I loaded the program onto another device, the microphone worked, but the 'play' button did not work!
Very difficult to concentrate when there are so many technical difficulties with the program.
Response from Rocket Languages
Hi KY - I am sorry to hear about your issues. Please contact customer support and we can set up a Skype call to get to the bottom of it.
I JUST BOUGHT THE TRAVELOGUE AND I AM EXTREMELY DISAPPOINTED.!!! This version does not give the sentence by sentence AUDIO translation: first spoken in French then telling you what it is in English, which DOES NOT MAKE IT USEFUL WHILE DRIVING OR WORKING OUT. THIS VERSION LIMITS ABILITY TO USE IT BEST WHILE ONLY ABLE TO READ THE TRANSLATIONS. THE USAGE IS MUCH MORE LIMITED!!!
Response from Rocket Languages
Hi Ana - You will be pleased to know that we have added in audio tracks in both English and French to the Rocket French Travelogues. Effectively they now work like an audio book. Not only that we added in subtitles so you can follow along more easily with the apps or desktop versions.
Terrible experience with the Rocket Languages. I have been struggling to find a motivation to keep studying but the boring experience that the platform gives you doesn't lead you anywhere. It's just a bunch of "repeat" this, "repeat "that" that you will be closing the browser before finishing the audio lesson. Not only that, the lack of explanation that the teachers give you and makes you need to find other places to learn it's absurd. If I knew this experience would go on, I would have chosen Google Translator instead. If I could come back, I wouldn't buy.
Response from Rocket Languages
Hi Vitor - Well, repetition is an integral part of language learning :) We try hard to keep our courses engaging and minimize the effort required through things liked spaced repetition to help with effective learning.
Rocket Japanese: it's been two (April 14.) months since the Rocket Language app for iOS has been updated and since I am not able to use it anymore as it is not possible to write in hiragana/katakana anymore. I contacted support, got (after days - and weeks) assurance that it will be taken care of - yet the "bug" update 2 weeks ago did not address any of my clearly communicated (screenshots and screenvideo) problems. If you work on iOS (iPhoneX & iPad Pro, latest firmware) do not download this app - it is NOT working as advertised.
A word to the support... promising an update and therefore a working app might "quiet" the user but it is contraproductive to take no action at all.
I'll be happy to re-review my feedback once I am able to use the app again. Until then... 1 star.
Response from Rocket Languages
Hi Susie - We were having an issue with the length of time that it takes for an app to get approved by Apple (up to a week), which meant that any bugs took a while to get sorted. Apple have been working to reduce this time, especially for minor bug fixes.
This started well, but the App was changes and now the microphone does not give any time to respond. Despite repeated requests to rectify the problem, nothing has changed. I am now forced to request my money back as the product is NOT fit for purpose.
Spend less time on trying to sell you products and more time on making them work!
Response from Rocket Languages
Hi Ian - There has been a new release of both the Android and iOS apps, so hopefully any issues you have had are now taken care of. If not, please contact customer support!
Indeed it is a very good French Language program.
But, do really expect people to believe so called " discounts/Coupon Applied!! , Early Bird Discount, Save Hundreds!!" and pay all that money for a language program!!
If you had any respect to your potential students you would offer a real, genuine price!! NOT DANGLING CARROTS !!
Regards,
S S
From London
PS . This review is strictly about COST/PRICING POLICY and not quality and customer service
Response from Rocket Languages
Hi SS - We provide the most comprehensive language learning courses on the market, with well over 120 hours worth of tuition per level. In addition, it is a one-off cost for lifetime access, including any updates we make. So, if you are looking at language learning as a lifetime investment then we are very reasonably priced imho!
Whoever may concern,
I am having a problem with your program, Rocket. It was working very well however, I couldn’t use the program it gives an error when I am trying to record my voice on given sentences. In addition, I couldn’t reach your customer service. Please, can you solve my problem as soon as possible or contact with me.
Best Regards,
Omer Deveci
Response from Rocket Languages
This was a bug on the latest release. It has now been fixed!
Your application is not running on Android phone. Whenever I activated microphone, program stops. I tried to run iPhone but it needs iOS 10 later. I can not run on iPhone.
I tried to open on Android phone using Google Chrome. But I can not see repeat button and score buttons.
I tried to run on Macbook using chrome. I can see all elements play, microphone, score and customer voice repeat button.
But I can not replay my voice so I can not compare voices. Sometimes if score is 100% can record and replay my voice. Sometimes it can not record and produce performance result.
Your performance is too poor. Your system must analyse word by word. Your system must show word differences and can offer tools to advise pronunciation alternatives. Also I must listen my voice. Your system must record my voice.
Response from Rocket Languages
Hi Omer - I am sorry to hear about the issues you are having. As phones change versions fairly quickly there can be issues with the apps working on older models. However, we try to cover off as many older versions as we can. I would recommend that you try Safari on your Macbook as we recently extended the voice recognition feature to work on that.
I have had a technical problem with Rocket French for over a month now. I cannot play the audio files of ALL interactive lessons, and that is on several different devices. The support team has not been able to fix it for me, and their response rate is too slow. I'm regretting having bought the product, because it is useless for me if I'm unable to use it. And it means that i threw my money on the drain. I now asked them to reimburse me for my money if they cannot fix their technical issues, and they haven't replied to me yet. As usual their response takes at least THREE days. I'm getting extremely mad, to be quite honest!
2019 Update: We have managed to change how our server works to allow access and full functionality from within Egypt!
Response from Rocket Languages
Hi Manal - This is an issue with Egypts internet connection being throttled by the powers that be. We have had similar issues with China in the past. Of course, if we can't get it working for you you will get a full refund.