Find out what actual users have to say about our courses through their Rocket Languages reviews.
I have 3 previous French courses (Premium, Premium Plus, and Platinum). I have been extremely satisfied with them; I listen to the audio lessons all of the time to increase my comprehension of spoken French. I purchased the Travelogue package and have been very disappointed that the audio is in English. Without being able to listen to the entire lesson in French, it completely takes away the audio experience and turns it into just a series of exercises to be completed. Is there any way to change the audio portion into French, instead of the woman reading the lesson in English?
Response from Rocket Languages
Response from Rocket Languages: A French narrative will be in the Rocket French Travelogue series by the end of the year! (Update 2018: The Rocket French Travelogues now have the full script available in French as well as English, and French and English audio versions that you can use much like the Interactive Audio course tracks)
The web site is complicated and not very user friendly. I've spent 5 min trying to figure out how do I start the lessons and where to begin the studying. It's stupid to spend so much effort on a web site to have people leave confused. Too complicated to begin with.
Response from Rocket Languages
Response from Rocket Languages: Hi Milla - There is a take a tour video on the Get Started page! Also, we are revamping the lesson interface to make it easier to understand. It is a little difficult when some courses have over 100 lessons!
I would never recommend this course to anyone and I bet they don't let this be printed but I will find someway of getting a true review out there- I have tried for 6 days to contact customer service- No one is ever there- its 5 15 pacific standard time and they are to be available and no one is available- I leave email for 6 days- and get 2 stupid emails back that say the very same thing- update chrome and I already have updated chrome. They will not call me ----
Response from Rocket Languages
Response from Rocket Languages: Hi Sheila - Sorry for the delayed response from customer support, we have tried contacting you a few times and it looks like we have managed to set up a time for a Skype call to look into your issues!
I was using Spanishpod101, and I switched to RocketSpanish based on online reviews. I regret the decision. I'm disappointed that there's no means to diagnose my proficiency and place me in the appropriate level. I find the dialogues ridiculously boring and unauthentic. I'm suffering through this, because I'm committed to learning the language, hoping it will get better as I progress.
Response from Rocket Languages
Response from Rocket Languages: Hi Edgar - We have since added in Benchmark testing so you can more easily sort out where your proficiency level is. Just go to My Tools > Benchmark Test
There is no functionality to allow you to quickly click on a word that you don't know to figure out what it means. Instead you have to wait through the painstakingly slow audio to hear someone tell you what it means. Very frustrating, especially if you're like me and learn better through seeing.
Response from Rocket Languages
Response from Rocket Languages: Hi Michael - I am not sure what you mean here as every word/phrase in Rocket Chinese has the Hanzi, Pinyin, English translation and the literal translation. We have also recently added subtitles to the Interactive Audio course tracks to make following them much easier!
I have learned 10% of Spanish yet perfectly...with help of this rocket languages.and I want to learn remain so please provide..important thing is I owe this rocket languages because I couldn't pay even this is providing free resources of Spanish language.
Well, the course is OK, working with the microphone helps. I am very happy with it.
I am not happy and I have to say I am disappointed with the customer service.
I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come.
I need it urgently for my accountant.
I do not know what else I should do!
Response from Rocket Languages
Response from Rocket Languages: Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!
I cannot get the microphone to work in any way. On my phone the app skips and cannot capture my voice properly. ON desktop it doesn't even record always saying "Try again".
I demand a refund unless I can find a fix. I started using this program because I heard the program is very good. Little did I realize the app would be a huge POS.
Do not use this unless you want a terrible experience. Use a more established language learning application like Duolingo or Rosetta Stone.
Response from Rocket Languages
Response from Rocket Languages: Hi Anand - Please send customer support more detail about your phone. I am sure that we can get to the bottom of the issue. And, if you are still unhappy after that, we have the 60 day money back guarantee that you can use.
I have called you folks ten times, I have e-mailed you ten times and have received no response ever. What a way to do business
Response from Rocket Languages
Response from Rocket Languages: Hi Dennis - Sorry to hear about your issues contacting us. Please check your junk folders as we have responded!
Listening to the audio lessons is very boring. You hear someone saying something in Arabic, and then they tell you what it is in english with a little bit of filler and sometimes a lame joke. There's too much english speaking in between the arabic, and after listening to it I don't recall anything from it. I then started doing some of the other activities and they're all very basic. This is much less advanced than Rosetta Stone. Rosetta Stone doesn't choose the most useful phrases to teach you when you start off, but at least it reinforces what you are learning in an easy way to pick up the language without a lot of filler talk in the language you already speak (english in my case). It's hard to motivate myself to listen to more of these Rocket Arabic lessons because they are so boring.
Response from Rocket Languages
Response from Rocket Languages: Hi Robert - We have added in a ton more standalone words and phrases that can be used with voice recognition. As well as that we have revamped the Language & Culture lessons.