Find out what actual users have to say about our courses through their Rocket Languages reviews.
I would love Rocket Languages if it would work and the sound would stop cutting out. I ask for help they say it will take 2 days to get a response for my request. I really thought the first course 1.1 was great but i cant get past 1.2 because it plays for awhile and then the sound cuts out.
Response from Rocket Languages
Hi Darlene - We are following up with you via email/Skype to try and resolve the issue!
Shame on you Rocket Languages!
There has been some improvement but your system still keeps freezing, not transmitting your words and not recording mine. The little bars that wiggle and show the microphone is live freeze, i.e. stop wiggling, on almost every attempt. My playback does once again contain many more words than you are recording. Why?
I have been trying to work through 11.1 at the Doctor’s and 11.2 Making a Complaint. If you were a person and not a robot you would understand the humour in that last one.
Is it because you are a robot that you never answer my questions? You just let some time go by then tell me it’s all fixed when it isn’t. This is not online help - it’s a farce.
I do believe that you have some marvellous learning material but you are completely let down by the technical side and your lackadaisical customer service. Once upon a time you had some good lessons that I could access. Now I believe I cannot learn anything and my French speaking is actually getting worse as a result of having to keep endlessly repeating myself and hurrying before you cut me off. Your system is all up the creek and you can’t fix it.
Response from Rocket Languages
Hi Linda - I am sorry to hear about your frustrations. The recording and playback functions have been considerably improved. If you are still experiencing problems then please contact customer support again. We are endeavoring to provide meaningful resolutions within 2 working days. We will try to set up a Skype call to get to the bottom of your issues.
Speaking in your target language I think is the key to success. The more you speak the faster you learn.
Rocket Languages has a test called Play It. It's where you in engage in a conversation with a native speaker.
To me, that is my absolute favorite test. I have not seen anything like that anywhere.
Rocket Languages has an amazing amount of resources and learning material to help you in your target language.
Sadly, my Rocket Spanish is not working anymore. It worked flawlessly for a few weeks and now
the audio just stops. I can't complete my learning, I can reload the page, but I can only make so far before it stops again.
Technical support has not been able to resolve my issue.
I have very limited use of the website.
So I'm in the hunt for another language course.
I've seen what's available and tried many, nothing tops Rocket Languages, so I will have to settle for second best.
Response from Rocket Languages
Hi Brian - I am not sure what has happened here as we have replied. Customer support will be in touch again. We are sure the issue can be resolved.
I have 3 previous French courses (Premium, Premium Plus, and Platinum). I have been extremely satisfied with them; I listen to the audio lessons all of the time to increase my comprehension of spoken French. I purchased the Travelogue package and have been very disappointed that the audio is in English. Without being able to listen to the entire lesson in French, it completely takes away the audio experience and turns it into just a series of exercises to be completed. Is there any way to change the audio portion into French, instead of the woman reading the lesson in English?
Response from Rocket Languages
A French narrative will be in the Rocket French Travelogue series by the end of the year! (Update 2018: The Rocket French Travelogues now have the full script available in French as well as English, and French and English audio versions that you can use much like the Interactive Audio course tracks)
The web site is complicated and not very user friendly. I've spent 5 min trying to figure out how do I start the lessons and where to begin the studying. It's stupid to spend so much effort on a web site to have people leave confused. Too complicated to begin with.
Response from Rocket Languages
Hi Milla - There is a take a tour video on the Get Started page! Also, we are revamping the lesson interface to make it easier to understand. It is a little difficult when some courses have over 100 lessons!
I would never recommend this course to anyone and I bet they don't let this be printed but I will find someway of getting a true review out there- I have tried for 6 days to contact customer service- No one is ever there- its 5 15 pacific standard time and they are to be available and no one is available- I leave email for 6 days- and get 2 stupid emails back that say the very same thing- update chrome and I already have updated chrome. They will not call me ----
Response from Rocket Languages
Hi Sheila - Sorry for the delayed response from customer support, we have tried contacting you a few times and it looks like we have managed to set up a time for a Skype call to look into your issues!
I was using Spanishpod101, and I switched to RocketSpanish based on online reviews. I regret the decision. I'm disappointed that there's no means to diagnose my proficiency and place me in the appropriate level. I find the dialogues ridiculously boring and unauthentic. I'm suffering through this, because I'm committed to learning the language, hoping it will get better as I progress.
Response from Rocket Languages
Hi Edgar - We have since added in Benchmark testing so you can more easily sort out where your proficiency level is. Just go to My Tools > Benchmark Test
There is no functionality to allow you to quickly click on a word that you don't know to figure out what it means. Instead you have to wait through the painstakingly slow audio to hear someone tell you what it means. Very frustrating, especially if you're like me and learn better through seeing.
Response from Rocket Languages
Hi Michael - I am not sure what you mean here as every word/phrase in Rocket Chinese has the Hanzi, Pinyin, English translation and the literal translation. We have also recently added subtitles to the Interactive Audio course tracks to make following them much easier!
I have learned 10% of Spanish yet perfectly...with help of this rocket languages.and I want to learn remain so please provide..important thing is I owe this rocket languages because I couldn't pay even this is providing free resources of Spanish language.
Well, the course is OK, working with the microphone helps. I am very happy with it.
I am not happy and I have to say I am disappointed with the customer service.
I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come.
I need it urgently for my accountant.
I do not know what else I should do!
Response from Rocket Languages
Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!