Audio not coming up

This is a technical problem. When I click on a lesson, the conversation audio does not pop up. I am very annoyed and am blaming it on the computer, but I'm not sure what to do about it. Please help!

Hi Naomi, Thank you for contacting us. My apologies for any inconvenience caused. Are you still having audio issues? If so, please make sure that your browser and version of flashplayer are both kept up-to-date. All the best with your lessons, and please don't hesitate to contact our Support team if you have any further trouble.