Once again everyone is a novice but the score totals look OK. (25 Sep)
I am studying German but I guess it is that same for all.
I am studying German but I guess it is that same for all.
Every one is a novice today
sfpugh
September 25, 2018
marieg-rocket languages
September 25, 2018
Hi sfpugh,
Thank you for the feedback; we have gone ahead and reported the issue to our tech support team so the information is restored as soon as possible.
Kind Regards!
Thank you for the feedback; we have gone ahead and reported the issue to our tech support team so the information is restored as soon as possible.
Kind Regards!
Joe-C4
September 26, 2018
Still a problem
Fixed yesterday for a few minutes but still no resolution to the novice issue
Fixed yesterday for a few minutes but still no resolution to the novice issue
sfpugh
September 26, 2018
Yes, now it is awarding badges according to the day total in German, not the all time total.
marieg-rocket languages
September 26, 2018
Thanks for your comments and updates. I have followed up with tech support.
Kind Regards!
Kind Regards!
sfpugh
September 28, 2018
The badge system still isn't quite right. If you look at all courses+all time, some of the badges don't look right.
Dean V
September 28, 2018
I wonder why this happens? I thought that the badge reset was a monthly thing, like a competition to see how far you can get each month.
Tony-S10
October 1, 2018
It has happened again. Back to novice and my 1007 day current streak is now showing as 73 days.
icmnfrsh
October 1, 2018
I can confirm that my 60+ streak now says 4 days today.
Ron-Antibes
October 1, 2018
Yes indeed the dopes in IT have mess up the point system yet again. Twice in one week, that's a new record! Over the last year or so, this is the fifth time this has happened!
Very annoying, trying to study and the stupid banners keep popping up! Apparently they don't test their code changes before unleashing them on the students.
Very annoying, trying to study and the stupid banners keep popping up! Apparently they don't test their code changes before unleashing them on the students.
marieg-rocket languages
October 1, 2018
Hi there,
Thank you for all your feedback and details. I have also updated the the ticket to indicate you are having problems with the current streaks. Our Tech Support team continues to work on the glitch and will be fixed as soon as possible.
Kind Regards.
Thank you for all your feedback and details. I have also updated the the ticket to indicate you are having problems with the current streaks. Our Tech Support team continues to work on the glitch and will be fixed as soon as possible.
Kind Regards.
Dean V
October 1, 2018
I wish this would stop, it is really annoying
Tony-S10
October 2, 2018
Thanks for escalating the issue. The points I am not so worried about but the active streak is a problem. To have over 1000 days of straight study being erased is frustrating. I am taking the official Japanese language proficiency test in December and want a time record of how many days in a row I have studied to attain a certain level.
Fred-C14
October 2, 2018
I thought that with several years study and nearly 200,000 points under my belt the novice certificate that just flashed up was insightful but possibly a tad harsh! (-:
Mickyboy
October 2, 2018
191342 hard earned points and now reduced from Platinum to a learner. PRETTY DEMOTIVATING!
Tony-S10
October 2, 2018
It is still mucking up big time today by not adding days to active streak. Very strange. If I close the browser after doing work and reopen it and do more it is as if I am starting a new day with all points reset to zero but under total points earned it still shows the true value.
marieg-rocket languages
October 3, 2018
Thank you for all your feedback and patience. Please rest assure the streaks and badges will be restored as to what they are supposed to be; our IT Team continues to work on this issue so it can be fixed as soon as possible. We apologize it has taken longer than expected.
Kind Regards.
Kind Regards.
Tony-S10
October 3, 2018
Thanks again, I hope you get it sorted as it must be frustrating at your end as well having to deal with it.
ClaudetteD2
October 4, 2018
Today's points are not incrementing. They are getting set back to 0. The day incremented fine but not the points. I, too, went from Silver Star Master to Explorer in Spanish. I know the badge system is being worked on but what about the point system? There is nothing to show for today's work.
yademas
October 4, 2018
Another day, same problem.
Tony-S10
October 4, 2018
Same no points registering still and my over 1000 day active streak is cut to 76.
Mickyboy
October 4, 2018
The points system is very entertaining but I've decided to get on with learning the language and stop stressing about points.
I'm sure the Rocket team will get it sorted eventually if they are left alone to do it!
I'm sure the Rocket team will get it sorted eventually if they are left alone to do it!
Ron-Antibes
October 5, 2018
It appears that the scoring system has been returned to its former luster, although the badge colors are funky...
Tony-S10
October 6, 2018
Its not fixed yet. I do not care about the points but I would like my 1000+ day active streak to be fixed which has not been fixed. I have made some effort to study every single day even if it was for a short time and to have the active streak go is more frustrating when I want to make an accurate count of days studying to get to the levels I am at. My 1000+ active streak is supposed to be continuing and now it is showing 79 days only.
Suzanne-R
October 8, 2018
Three times I've earned points that should've accumulated each time I change between today's German lessons, and each time the 'today's points' starts from zero again. The points accumulating has been an on/off problem for weeks now...... :-(
My leaderboard position seems to jump all over the place too.
My leaderboard position seems to jump all over the place too.
Joe-C4
October 8, 2018
Agree lost some points today also it looks like the 24 hours is not resetting after 24 hours. for me the total for the last 24 is for my last 5 days.
Tony-S10
October 9, 2018
I am forgetting about the points, not worried about them. The current active streak is a major problem. It was fixed yesterday and recognised my 1013 days of continuous study. Today the active streak is back to 81 days and 366 longest which is more irritating to me than points loss.
yademas
October 9, 2018
Well I'm not losing sleep over it, that's for sure, but it is getting irritating.
It's nice to know your point total as you go through the day, particularly when jumping around. Some of use them as motivators or goal milestones.
It's nice to know your point total as you go through the day, particularly when jumping around. Some of use them as motivators or goal milestones.
marieg-rocket languages
October 9, 2018
Hi there,
It seems the IT Team will roll out a fix in one or two days that should restore all the badges, points and streaks. Once it is out I will follow up with you in case something is not working properly.
Kind Regards.
It seems the IT Team will roll out a fix in one or two days that should restore all the badges, points and streaks. Once it is out I will follow up with you in case something is not working properly.
Kind Regards.
Dean V
October 10, 2018
It looks like this problem is fixed. thank you
Badger
October 13, 2018
Still broken. I have lost "streak" days because Rocket Languages resets them. I don't have to do anything except logout and then login the next day. You can lose a few days on the streak or more than a week.
They also reset the points overnight from time to time. I have gone from 1,800 points to 0 (zero) points over night. Again, all I had to do was logout and then login the next day. In fact it happened to me today. No way I will subscribe to other levels if this keeps up.
They also reset the points overnight from time to time. I have gone from 1,800 points to 0 (zero) points over night. Again, all I had to do was logout and then login the next day. In fact it happened to me today. No way I will subscribe to other levels if this keeps up.
Dean V
October 14, 2018
Why is everyone obsessed about the streak? It is no different than being obsessed with the points. But people act like streaks are important but points are not. I would like both to be fixed but they don't really matter.
Badger
October 15, 2018
Some people are competitive in nature, so points and badges mean something. Rocket Languages is still the best program I have used (of the 3 I subscribe to) because I am learning German faster with this program. But if you give me points and badges please don't take them away.
Dean V
October 15, 2018
I feel the same way badger. The points and badges kind of feel like achievements in a video game.
marieg-rocket languages
October 15, 2018
Hi there,
Thank you for the follow up and update; I will check again with tech support as the points issue had to be resolved by now. Please rest assure you will get an update and correction of the Streaks and the points, so no progress will be lost, but of course, I understand it can be frustrating not seeing accurate information.
Best!
Thank you for the follow up and update; I will check again with tech support as the points issue had to be resolved by now. Please rest assure you will get an update and correction of the Streaks and the points, so no progress will be lost, but of course, I understand it can be frustrating not seeing accurate information.
Best!
Badger
October 16, 2018
"Dean V
I feel the same way badger. The points and badges kind of feel like achievements in a video game."
Genau!
I feel the same way badger. The points and badges kind of feel like achievements in a video game."
Genau!
marieg-rocket languages
October 16, 2018
Hi there,
Badger, I have sent you a personal message, so we can review further what you are experiencing with the course;
DeanV, are you also having problems with your points and streaks?
Please note that the information displayed on the Dashboard, where you see the lessons and progress of the day, resets per day:
https://1ce.org/1#HkSHRFQoQ
This only reflects the points made on the day, so it does reset over night, the Streak works in a similar way, so as you start your day and work on a lesson and get points, the streak will also update.
Kind Regards!
Badger, I have sent you a personal message, so we can review further what you are experiencing with the course;
DeanV, are you also having problems with your points and streaks?
Please note that the information displayed on the Dashboard, where you see the lessons and progress of the day, resets per day:
https://1ce.org/1#HkSHRFQoQ
This only reflects the points made on the day, so it does reset over night, the Streak works in a similar way, so as you start your day and work on a lesson and get points, the streak will also update.
Kind Regards!
Badger
October 17, 2018
Hello,
Everything 'seems' to be working fine for two days now. I replied to your email with a detailed explanation. I have been very vocal about this both here and in email and I appreciate the diligence Rocket Languages is investing in this. Like another member said, the points and badges feel like achievements in a video game. This is still one of the best courses on the market and I have tried four (4) to date.
Danke!
Badger
Everything 'seems' to be working fine for two days now. I replied to your email with a detailed explanation. I have been very vocal about this both here and in email and I appreciate the diligence Rocket Languages is investing in this. Like another member said, the points and badges feel like achievements in a video game. This is still one of the best courses on the market and I have tried four (4) to date.
Danke!
Badger
Russ-B
October 17, 2018
Hi Tutor
My streak is also incorrect. It reset to zero 26 days ago when the problems were occurring, and is currently showing 26 but should be around 70.
Any chance of getting that corrected too. Thanks.
Kind regards
Russ
My streak is also incorrect. It reset to zero 26 days ago when the problems were occurring, and is currently showing 26 but should be around 70.
Any chance of getting that corrected too. Thanks.
Kind regards
Russ
marieg-rocket languages
October 22, 2018
Hi Russ,
Thank you for letting us know; I have asked the IT Team to review your account, so we can update it if necessary.
Kind Regards
Thank you for letting us know; I have asked the IT Team to review your account, so we can update it if necessary.
Kind Regards
Susanne-L2
October 22, 2018
I have also lost my streak of 650+ days (probably 664 now) as a result of the change. Streaks do act as motivators.
Regards.
Regards.
marieg-rocket languages
October 23, 2018
Thank you Susanne-L2,
I have also updated the ticket with our tech support team so your account can be reviewed.
Kind Regards!
I have also updated the ticket with our tech support team so your account can be reviewed.
Kind Regards!
Susanne-L2
October 24, 2018
Many thanks for the quick response!