Download frustration

Help! Help! Help! I am so frustrated, can anyone assist me? I purchased the "downloadable" course on Sunday and have yet to be successful in accessing any of the material permanently. Parameters: Dial Up connection, both MSN and Internet Explorer programs. It takes me approximately 45 minutes to an hour to down load one lesson (e.g. 1.1) I never get a "window" upon selecting the "download lesson" option. The information goes to Windows XP - Media Center. I can play it once, then when selected the second time I get the following message: "Windows Media Player cannot play the file..............server might not be available". I have researced the Media Player using reference books - searching for "lost" media. They do not exist. I have never received a "MegaSpanish" icon. c:/programfiles/MegaSpanish - yields nothing. mspanish*.exe. - does not exist on my computer. I am not a "techie" however do have some limited knowledge. What am I doing wrong? All assistance will be greatly appreciated. Thank you in advance. Beverly

[quo]*Quote from * Beverly Parameters: Dial Up connection, both MSN and Internet Explorer programs. It takes me approximately 45 minutes to an hour to down load one lesson (e.g. 1.1) I never get a "window" upon selecting the "download lesson" option. The information goes to Windows XP - Media Center. I can play it once, then when selected the second time I get the following message: "Windows Media Player cannot play the file..............server might not be available".[/quo] Hola Beverly. Welcome to the forum. I probably shouldn't be responding, since I know *absolutely nothing* about Windows Media Center, but from the message you get the second time you try to play a file, coupled with other things you've said, I'd guess that the Media Center isn't letting you download the file in a normal way--it's letting you download it just to play it on the Media Center. If you want to play it again, you have to again download it from the server. I'm not SURE that's the case, but that's what it sounds like to me. Frankly, even if that is not what's happening, you might nonetheless be better off taking advantage of the offer on the Rocket Spanish members web page to have backup copies of the files sent to you on CD. There's a $29.95 charge for this, but it might well be worth it, especially given how long it will take you to download all the files over a dial-up connection. If you're interested in this option, go back to the members web site and you'll see this statement: "If you would like a back-up copy of your Rocket Spanish downloads on CD then click here to get us to send complimentary backup copies to you! Please note there is a $29.95 charge for shipping and handling." (On the web site, "click here" is a clickable link.) Perhaps I'm totally wrong about what's happening--if there's someone who knows something about the Media Center, I hope he or she will post a message here. But, as I say, given how long it will take you to download the files, your best bet might be the option I mentioned. You might also want to contact Rocket Spanish support about this. I think this URL should take you to a form you can submit: https://www.rocketlanguages.com/contact . I hope some of this helps.

Hi, Welcome to the RS forum. If you are using a dial up connection,which is supposed to be a theoretical 56.000 b/sec, most people land up with a practical 35.000 b/sec connection. This way, yes, a file of 5 Mb will take an hour to download. As for Media center. Right now, I am a Linux user for 90% of the time. The 10% of my time that I spend in WindowsXP, I stay away as far as I possibly can from Windows media player & family Use VLC , Winamp , Audacious for playback. Last but not least, concider taking nohablo's advice about the CD pack Alternatively, you could get a Hi-Speed connection if that is available and financially possible Hope this helps somehow, somewhere Best of luck Please don't hesitate to post with any of your problems. You are welcome Antonio

Thank You both for your assistance. I did infact order the back-up CD's at the time of my original purchase. I am looking forward to receiving them. DSL is not available "in the woods" where I live, although living in a forest does have its advantages - good TV and internet are not among them. Thanks again. Bev

[quo]*Quote:* "in the woods" where I live, although living in a forest does have its advantages - good TV and internet are not among them.[/quo] I would happily change places with you. You can have my TV including all the junk, rubbish on and in it. I take your trees :D My internet connection.....Nhaa, you can't have that See you later on this forum Antonio

I have just paid £138 for the online version and haven't got a clue how to download any files, I have received no instructions whatsoever and have no idea where to go for help. this has got to be the most frustrating website I have ever come across, how do I get my money back?

you should have gotten a login/password by now\nIf you look at the left side, you will see membership login\nClick on that :D \nFill in your email and password.\n\nIt doesn't get easier than that !\nIf you don't have gotten a password, then use following email address\n\n[redacted]\n\nand complain like hell.\n\nAntonio