Recording & rocket certification

Since completing level 1 6.8 

unable to complete rocket certification 

module 6 as it a mixture of all languages.

now unable to record voice after starting level 7.1

problems with recording since 2021 version Appeared.

i use safari , press allow recording but an error message appears 

Please help as its frustrating

Thank You ,

vr 143

2nd day all seems ok now.

Gracias por ustedes ayuden

v

¡Hola VR143! 

I'm glad to hear that it's all sorted out for you now! :)

Do let us know if you have any other problems! You can also reach us via email at support@rocketlanguages.com.

Saludos,

Liss

Hi,

Unable to record again , can you sort . Thanks 

¡Hola VR143!

Thanks very much for contacting us about this! 

Our technical team is looking into this VR issue and we hope to have a solution in place soon. 

Our apologies for the inconvenience!

Saludos,

Liss

Hi,

Any news as i am still unable to record .

Please advise 

¡Hola VR143!

Our apologies that we haven't been able to resolve this recording issue yet! 

We have so far been unable to pin the problem down on our end, so unfortunately we'll need a few more details from you in order to sort this out. Could you please contact Support directly at support@rocketlanguages.com and provide a screenshot of what you see when the recording fails? Any other details that you can provide (e.g. if this is only on Safari, if it happens with every phrase or just specific ones, etc.) would be very helpful.

Thank you very much for your patience! We hope to have everything running smoothly for you again soon.

Saludos,

Liss