The amount of information here is staggering for a beginner like myself,however I'm lucky for 2 reasons.Firstly,I have been using Memrise for 18 months so many of the words are familiar to me and secondly my Philipinna wife lived in Japan for 25 years and is completely fluent in Japanese so I don't have a problem with the voice playback as I never use it.The customer service is fantastic and I would recommend this program to anyone,my wife says it is a bit formal but it's better to learn formal and go down than learn anime and try to go up.Great program guys,thanks to Sayaka san and Kenny san(he's ok for a pommy).