I am enjoying learning Italian for my trip and it seems to make sense so far. Not sure of the customer service because I have not had to use it and cant choose stars based on use so I choose a one star. Sorry, hate fake stat boosting. I can say the search functionality is trash. I tried to search a simple word such as "Tomorrow" and it came up with no results. I have a feeling I will learn much and be happier than I would with Rosetta.