I am heading to Costa Rica early next year for a vacation and thought it would be good to have some local Spanish language skills. I tried a few on-line and other software program trials but found Rocket to have what I wanted at the price I was willing to pay. I am 69 so learning new things is quite a bit more difficult than it used to be, but it keeps my mind active which is a benefit most people would not think of. So far I am enjoying the program and have learned quite a bit. This program also goes into why things are said the way they are said and also provides you with additional info to add to your learning experience. As with learning any language, practice is necessary. Rocket provides an easy and precise way of practicing any or all of what you have learned which is very helpful and doesn't require you to "endure" the things you don't want to replay. I did use the Rocket customer service regarding two questions I had. They were very responsive and resolved my needs. So far I am quite pleased with my purchase and recommend it to others