I'm not quite a complete beginner and I've only been using the course (French) for a few weeks but find it very comprehensive in terms of topics covered and the grammar explanations seem great. Travelogue is too advanced for me atm.

There is a bit too much English in the full lessons, I know it's for beginners but the bad jokes and bits off topic are a bit annoying. There seem a few things missing from the app (Android) like the end of section tests and the survival kit audios in the playlist. Maybe I've missed it somewhere but a search function would be good to find subject/grammar topics, I know you can see headlines in the contents. It would be nice to be able to highlight somewhere which topics I want to go over again, e.g. for some of the easier sections I've not bothered to go through all the Reinforcement Activities to make them green as I don't feel I need to, but for some topics I want to go over them again, and a way to highlight which ones "I've done" would be useful.

I think it is quite expensive (I've bought all levels) but I understand a lot of work has gone into them, but am hoping it will be worth it as it's probably too early for me to say, but there is the money back guarantee which is reassuring. I've not had to deal with the Customer Service so can't really comment on that.