Jesse G

Jesse G

United States

Rocket French
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
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Would you recommend it to a friend?
How was the customer service?

I absolutely want to love this program. The content is great. The audio lessons are top notch, but I can't get anything to work correctly on any device and 20 days in and still no contact from a manager or tech after several email requests and live chat requests for it.


I've submitted a pile of screen captures and video of the errors. I've tried multiple devices and computers.

Marie G responds quickly over live chat, but nothing ever seems to come of it.


The program has great content, but trying to use it is is beyond infuriating.


At this point I'm not prepared to keep the product unless it's next to free.

Response from Rocket Languages

Thanks for your review Jesse. Our sincere apologies for the trouble you've had with your course, and for the delay in getting some help for you. We will get some assistance from the IT team and get back to you ASAP.

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