It's so easy to learn Japanese and they cover everything you would see and do. I am very happy with my experience, and I will probably buy the Level 1, 2 and 3 pack as I am on the trial at the moment, and I have learnt so much in a day. I am 50-50 with the price, as it is a lot but so far the quality for learning is great. I would recommend it to everyone on the planet who wants to learn Japanese, it is so easy to use. 100%. I haven't used the customer service just yet, but I have looked at the FaQ sort of thingy and it is very useful, so 5 stars. They go through everything you need to know if you were to go to Japan, so your trip there is going to be easy peasy.