Andrew Lackoff

Andrew Lackoff

United States

Rocket French
Criteria
How satisfied are you with Rocket?
How likely are you to buy again?
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Would you recommend it to a friend?
How was the customer service?

I’ve been using Rocket French level 1 for several weeks now on an iPad. Though I think the format is very good in the way it introduces practical speaking without burdening with grammar, I am unhappy with the software itself. Trying to listen to a sentence that starts after skipping the 1st couple of words gets annoying, and the recording of my speech is too often very poor so that I have to repeat myself 3 times. This occurs on the app as well as on the website. I have contacted Rocket French, and though they are responsive, there has been no improvement, and there’s nothIng wrong with my iPad settings. I just think the software needs revision. I have started it and will continue, but I’m not sure I would recommend it.

Response from Rocket Languages

Thank you for your review, Andrew! We're sorry to hear about these issues. As you mentioned, our friendly support staff have been assisting you via email, but to gain a clearer understanding of the problem, let's schedule a call with our IT team. As the designers of the voice recognition system, they'll be able to have a look at your settings and see what we can do to ensure everything is set up correctly!

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