Find out what actual users have to say about our courses through their Rocket Languages reviews.
I only use the web interface. I'm not a fan of apps on my phone. The web interface mostly works but the microphone interface throws error messages and hasn't worked since day 1. I've also had issues with leaving notes and trying to use the contact form. I've tried both Safari and Brave browsers with the same results on both.
Support has be lackluster. I also tried to call the phone # from the website and got an error from Verizon that the call couldn't be completed as dialed. This has happened multiple times.
Response from Rocket Languages
Hi Stephen - Thanks for your feedback. I will check into why you have had trouble reaching us. In the meantime, I will email you directly to see what we can do.
I am finding the program difficult to use. I cannot access the written or quiz sections. It is also a problem trying to access the subsequent module. I wish I had purchased only Level 1. The opportunity to listen and have my pronunciation corrected is appreciated but I would like to be able to access the rest of the module segments.
Response from Rocket Languages
Hi Sarah - That is a strange thing to have had happen. Can you please contact customer support if it persists and we will get to the bottom of it.
The speech recognition is terrible. It is very frustrating to repeatedly have to say simple words like tre, or anno because the first half of the word isn't picked up, also p and c are often confused by the software. Learning needs to be enjoyable and before I get the carbon copy have you tried setting this, get a better headset b.s. I have a $300 state-of-the-art headset that I use for zoom meetings, online test proctoring, and music production. It is NOT my equipment. This whole course is centered around listening (which works perfectly) and repeating to work on pronunciation. I am assuming and hoping that it will be better later in the course when I am speaking in complete sentences, but I'll never know because I can't justify paying this already high price for a program that doesn't work from the beginning.
Response from Rocket Languages
Hi Patrick, thank you for taking the time to leave us a review. We're sorry to hear about the issues you are having with the speech recognition—that shouldn't be happening. We have contacted you via email to get some more information from you. We can also jump on a call with you and try to iron this issue out.
Good but it would be better if you had more help with the pronunciation of the Mandarin words. I know I can listen to your recording and mine but I can’t seem to figure out how to fix my pronunciation to match what is taught
This could easily be a 5 star program, but there are enough poor choices by the designers that make it less valueable or frustrating to use that I am being generous to give this 3 stars. The bottom line is that it works, and it did better for me than when I used Rosetta Stone to learn another language.
I have been using this program for 10 months and have had 3 visits to Germany during this time related to work. This is where I think the program isn't good:
1. This program stresses in the informal ways of addressing people. Germans, especially in business, use the formal case (Sie not Du).
2. The program doesn't teach any language rules, rather just provides example after example such as how to conjugate a verb.
3. THe most frustrating part is that the program tries to inculcate easy words (Ja, Nein), and sometimes not useful words like Wunderbar constantly, but doesn't stress words that are important to know such as to want, to like, to take, to need. If someone can't get Ja and Nein correct after the third lesson, then they need to quit.
4.
A good way to learn some basic language skills that can assist with getting around a foreign country.
I am a visual learner,
so I need a visual phentic interpretation of the language
before I can pronounce it.
Unfortunatly,
Rocket Language only does this to my pronuncation attempt.
Important Pronunciation Tips". I hope that helps! All the best with your language learning.
Response from Rocket Languages
Thanks for your review, Phillip. All French words and phrases included in the course are accompanied by both written French, and by English translations, as well as audio to tune your ear to French pronunciation. Our podcast-style audio lessons are fully transcribed. Unfortunately, we don't provide a phonetic interpretation of the language, but the following two lessons help learners recognize the sounds that each letter or accents make: "Alphabet and Pronunciation"; "
1. You could give more practice with the words, before passing to the flashcards.
2. More activities can be introduced, such as putting in the missing words in the sentences, and others like those. Currently, the major way of learding is merely the typical drills. It is too much technical, which is good if it is something additional, but without the greater variety of the excercized it is too inhuman, and somewhat boring. I am also comparing it with the Babbel, and they have some adaptions to the humans, when the dialog is going on, and one has to add the missing words. So, more humanlike activities would be useful.
Cannot say anything about the customer service, because did not use it yet.
Response from Rocket Languages
Thank you for your review and for these feature requests. We have passed this feedback on to the Rocket German team for them to have a look at.
Not sure if I'm only getting 'Lesson 1' as a trial, because if that's all there it is, it's quite limited. If there are more lessons to come, then I might consider purchasing it. However, with what I've seen so far, it leaves me 'wanting.'
The beginner's course is good. The intermediate course is ok; but, not as good as the beginner's course. The Platinum (advanced course) is poorly done. In the Platinum course, the presentation is sloppy and there is very little interaction or practice time.