This section is for issues that are not language related. You can browse the topics, do a search in the top right corner of this page, or start a new conversation.
Point counter in Rocket Chinese stopped incrementing.
Using both Chrome and Firefox, the point counter was initially working as expected in Rocket Chinese, then it stopped incrementing while the rest of the system seems to be functioning as normal. Restarting RC, cycling power on my PC, and patiently waitin...
7 replies - Last post by Alan-L1 - November 24, 2017
write it tests not working (german)
There seems to be a problem with write it tests today. I can get two or three items into the test and the the talk button becomes unresponsive so that I can't know what to write. I first noticed it doing the write it section of the final certification te...
4 replies - Last post by jason-oxenham-founder - November 20, 2017
I am studying German. The new benchmark test that has appeared in the progress section seems like a useful idea idea. I have tried a couple of them now and I noticed that little keyboard icon for special characters doesn't open. The other thing is that du...
8 replies - Last post by sfpugh - October 18, 2017
Flash cards don't appear in final review section
German Modules 16.1 and 16.2: the flashcards don't appear in this final level 2 review. I just get the spinning wheel and if I click "get started", I get a blank flash card. If I click "flip" I get a blank reverse card. I quickly checked module 24 the fi...
1 reply - Last post by marieg-rocket languages - October 17, 2017
Do tutors monitor the forum regularly?
I am doing the German course but I suspect it may also apply to other languages. so I am posting it on general feedback. I have found that the tutors do not seem to pay attention to the Forum. I have asked quite a few questions about the grammar and vocab...
5 replies - Last post by nóng fū - October 10, 2017
Very slow initial access to content when accessing members-access URL
Is anyone else having problems with accessing the site initially from the "members.rocketlanguages.com/Access" link? I've tried logging in and out, using different browsers, day or night, using mac and pc, and it's been the same issue since at least the w...
3 replies - Last post by marieg-rocket languages - August 24, 2017
Problem with speech recognition in play it tests today 16 aug
I have been doing play it tests in module 20 German and I am finding that I am constantly getting "sorry I didn't get that" messages but when I play back the recording the speech is very clear. This is making Play it tests almost unusable as I have to hav...
3 replies - Last post by marieg-rocket languages - August 17, 2017
Rocket languages, what happened with the badge system? My profile says that I am now a Chinese Learner, when I am actually a chinese red star master, and when I look at the scoreboard it looks like almost everyone is a chinese novice. It still says the r...
2 replies - Last post by sfpugh - August 2, 2017
flash card edit function not working
I have Rocket German. The flash card edit function has not been working since yesterday 25 jul. When I open the edit function, I see an empty list but all the edit buttons and the save button are visible. Apart from that flash cards seem to work OK.
5 replies - Last post by sfpugh - August 2, 2017
Hi, I can't work out how to make flashcards & I can't see any flashcard sets when I search. Thanks Chrissy
1 reply - Last post by sfpugh - July 31, 2017
Better Voice Recogniation Software
Hi ! I have been having a few problems with the voice recogniation software on Rl For instance If i repeat Mauricio to get graded on my pronounciation of lets say "Alabarse" it grades me something like 10 percent when I know I am saying it correctly Becau...
13 replies - Last post by Catherine216 - July 22, 2017
I am studying Japanese and find this site is brilliant for grammar and word breakdown and enhances learning. However I also find flashcards extremely useful for individual word and sentence learning. I am hoping the management at Rocket Languages can see...
13 replies - Last post by David-D137 - June 24, 2017
Features with custom Flashcards
Three things I would like done to custom Flashcard collections are : #1.I would really like it if , when I am creating a custom flashcard collection , to have the ability to import from more...
0 replies - Last post by jolietil - May 4, 2017
One of the weaknesses of My Vocab, to my mind, is that it is hard to navigate especially when it contains a large number of items. There are various sort options and you can skip forward a number of pages, but these don’t really help much. The search opti...
23 replies - Last post by sfpugh - April 25, 2017
Sometimes when I get onto Rocket Languages the site goes crazy! It will not let me onto my vocab or make any forum posts as this has happened to me 3 times now any idea how this happens?
10 replies - Last post by marieg-rocket languages - April 20, 2017
Every time I try to use the iOS app to do my lessons I run into more problems. My progress in the lessons doesn't properly update with the servers despite a rock solid connection to the Internet, the app frequently won't recognize the accuracy of a record...
16 replies - Last post by marieg-rocket languages - April 20, 2017
Is the site broken today 12/4/17 at 11.13 CET
Cant get the microphone button to do anything and have tried re-booting, logging in and out. Anyone else having these problems?
21 replies - Last post by marieg-rocket languages - April 20, 2017
Flashcards are great, especially the ability to load custom sets. However there is a feature that would be really useful. Would it be possible to mark particular cards that are difficult, and then have an option to only display the difficult cards. This ...
4 replies - Last post by sfpugh - April 14, 2017
Hi, Streaks seem to have gone a bit crazy today. Has there been a recent update? Points and streaks have been working perfectly for months. Cheers Drew
14 replies - Last post by Matthew-H68 - April 11, 2017
So the recording has been working pretty well since the update and upgrading to iOS 10 but now I have a new problem. Sometimes during testing when it asks for a rating I select the rating that I want and it lights up as though I've selected it but it does...
1 reply - Last post by marieg-rocket languages - April 7, 2017
The addition of Rocket Hebrew in the near future...
I would love to learn Hebrew using your teaching method. Is there a Rocket Hebrew language course coming soon?
3 replies - Last post by BengalCatLady - April 6, 2017
My Vocab download - special characters
Hi, I just downloaded my "My Vocab" list so that I could sort it and load back up as Flashcards, but it isn't converting special characters properly so the list has quite a few things like this: l'altare senz'altro l’opificio Che cosa è successo? ̬ mag...
7 replies - Last post by marieg-rocket languages - March 31, 2017
Flashcards feedback: they're brilliant for vocab!
Hi, I wanted to acknowledge to the Rocket folks how well the custom flashcard features are working for me. I enrolled in an intermediate class this term. It's pretty tough as I'm really more of an upper beginner but I got a compliment last night that...
0 replies - Last post by drewster - March 29, 2017
points awarded for answering a post...and then immediately taken away
This happens to me a lot. I will post an answer to a question, and the system awards me 50 points. Then it refreshes the page and the points (as shown in Today's Points) is taken away. Sometimes if I post an answer later in the thread, it will give me the...
7 replies - Last post by jolietil - March 24, 2017
Hi, Like after last week's update, the "add to my vocab" function has stopped working, for me anyway. By that, I mean when you double-click on a word, the little "abc" icon doesn't show. Thanks, Drew
2 replies - Last post by marieg-rocket languages - March 21, 2017
In lesson 6. 2, cooking show.. Alex states to Maria "Mai mangiate!". In the lesson this is translated into English as "I have never tried this before". A couple of questions...is the translation intended to mean I have never "eaten" this before. Als...
1 reply - Last post by albagli - March 12, 2017
Creating custom flashcards; sorting
Hi, I've been a big user of the custom flashcards since they were created. I would find it really helpful if the "import from my vocab" feature had the same sorting in it that the regular "my vocab" feature has. It would allow me to make a new custom fla...
4 replies - Last post by drewster - March 12, 2017
I went to work on vocab today, but I can only access the first 100 vocab words. I know normally there is a bar to access the other words, but it is not there today. I don't know if it just is French or all languages.
8 replies - Last post by drewster - March 10, 2017
Hi, I think the custom flashcard feature needs a bit of work to make it really useful: I've been trying to use it to set up a few sets with My Vocab since those are the words that I've struggled with. I'd really like to set up sets of about 100 words to ...
6 replies - Last post by drewster - March 7, 2017
Hi, It looks like there's been an update to the My Vocab function and there's a couple of issues: - the function to add to my vocab takes all the spaces out of the phrase you're trying to add - it now doesn't let you add duplicate phrases. There are oft...
3 replies - Last post by Chris-N9 - February 18, 2017
I think it would be an incredibly useful feature to add an offline feature for the rocket languages IOS app so that the audio is available to you when you don't have Internet. A simple option to turn on, like in apps such as Spotify or Rosetta Stone that...
2 replies - Last post by marieg-rocket languages - January 28, 2017
Study Feature Appears in Dashboard, but is not available
Hello! This may occur with other lessons, but I noticed it with Rocket Italian Lesson 1.7: Clarifying Things and Gendered Nouns. On my Dashboard, I see that Lesson 1.7 has Hear It! Write It! and Know it! quizzes available. However, if I go to the Lesson 1...
5 replies - Last post by marieg-rocket languages - January 26, 2017
The new iPhone application just downloaded. The look & feel is vastly improved and closely matches the website, but it's got a pretty big problem. The sound did not consistently work but, worse, when it did it turns off when the screen goes to sleep! Th...
14 replies - Last post by jason-oxenham-founder - January 11, 2017
Turning off speech recognition for Play It!
Apologies if this has been already asked. The search didn't turn up anything. I would prefer to use the "Play It!" functionality without the speech recognition. I have been using Firefox for this section (which bypasses the speech recognition) but the vo...
5 replies - Last post by jason-oxenham-founder - November 29, 2016
Jason & company: you may know of this already, but Rocket Languages gets #1 review of online courses from this site: http://www.mezzoguild.com/tools/ I found it completely by accident. A friend who was planning a trip to Cuba bought the Living Language c...
1 reply - Last post by jason-oxenham-founder - November 27, 2016
"Send us feedback" not working
Hi, I'm not sure if this is only me, but today I'm not able to send feedback on a specific phrase. I can't focus on the feedback box so can't type in it. I'm on Chrome on a Mac. Cheers, Drew
5 replies - Last post by drewster - November 26, 2016
Largest Known Custom Flashcard Set: "Test of Large Custom Chinese Flascard Set (545 cards)"
FYI, I've been successful in creating and using a custom flashcard set of 545 cards in the Chinese section. Not that I'm competitive or anything like that. I just thought flashcard enthusiasts would be pleased to realize how well the system is now worki...
5 replies - Last post by jason-oxenham-founder - November 17, 2016
Points to go until next division
ciao it use to display how many points to go until next group/level. But it does not anymore after the site revamp. Any way to see this or it is not possible?
7 replies - Last post by rigoletto - November 8, 2016
Normalization of Sound Volume of Flashcards
This may sound like a small issue, and I guess it is, however, the wide variation of the sound volume in all three of my current Rocket courses is becoming .... problematic for me. The sound volume seems to vary as much as a factor of four. I use a Bos...
4 replies - Last post by jason-oxenham-founder - November 7, 2016
Write it -- return key stopped working
Hi, Overnight on the website, in Write It, the return key has stopped working as a hotkey for Reveal. Annoying, because now it's not possible to just use the keyboard. Drew
9 replies - Last post by drewster - November 2, 2016
The "How do I get more points" section shows the different ways that one can earn points. At the top of the list is "Mark a lesson complete". Apparently, I have never done that since I have 0 points in that category. What does it mean to "mark a lesson co...
7 replies - Last post by drewster - October 31, 2016
I just marked one public flashcard set as a favorite and it still does now show up on my list of favorites, at least not immediately. When I back out and reenter, it shows up.
3 replies - Last post by jason-oxenham-founder - October 31, 2016
After doing a interactive lesson in a few modules and each time i get out of one to go into another my points diminish by 10-20. Is this Normal? it never use to happen but i realised the past few days its been happening a lot.
11 replies - Last post by jason-oxenham-founder - October 27, 2016
Instability? -- Internal Server Error
Has anyone else noticed a lot of instability over the last week? I've found that it's been down on 4 days when I've tried to use it, for more than an hour each time: Internal Server Error The server encountered an internal error or misconfiguration and w...
10 replies - Last post by drewster - October 26, 2016
Mobile problem with new version
Hi, I almost always use the system on my iPhone and always on the web rather than the app since the app functionality is so far behind the web system. The latest release is positive because it is finally responsive, and formats to the phone screen size ...
9 replies - Last post by jason-oxenham-founder - October 25, 2016
Problems with new 2017 Beta version just implemented.
The new 2017 beta version was just implemented at about 9:30 pm EST and seems not to be working yet. I logged out and logged in again but still cannot use the lessions or flashcards and have a floating navigation box on the right that will not go away w...
38 replies - Last post by Matthew-H68 - October 24, 2016
Total points no longer visible in sidebar
Hi, I notice that the total points is no longer visible in the sidebar, only on the My Points screen. I thought it was there when the new version came out on the weekend? Cheers, Drew
5 replies - Last post by jason-oxenham-founder - October 24, 2016
Anyone else having microphone problems?
When I click on the microphone icon, results vary. Sometimes it recognizes what I've said correctly. Sometimes it comes up with totally nonsensical interpretations, e.g. misses an initial consonant even when I emphasize it. &n...
88 replies - Last post by Joe-S7 - October 23, 2016
I have been noticing the little tweaks to the user interface, and I like them. For example, the combination of the ranking and scoring in the testing areas is a nice little tweak. They are making the interface cleaner and nicer to use and see. This mornin...
5 replies - Last post by jason-oxenham-founder - September 20, 2016
Hi, I'm a big fan of the flash cards. I use them daily on my iPhone and so have to use the web as they aren't in the app. The new buttons, while great on the large screen of a pc, have been really difficult to use on the mobile. The last release overni...
4 replies - Last post by drewster - September 19, 2016